In the interest of promoting professional midwife/client and midwife/midwife relationships, the Indiana Midwives Association, hereafter referred to as IMA, has developed a system for resolving conflicts. We recognize that these conflicts present considerable difficulty for both the complainant and the midwife. Establishing and following a grievance procedure can help bring healthy resolution for both parties. The IMA Consumer Representative in your area will handle the initial steps of the procedure.
Confidentiality is of utmost concern in all grievances. This applies to all parties.